Thanks for the Information

I'm on the phone with a Microsoft representative. He's so ... polite. He has to get basic information from me like name, phone number, address, support account number, etc. Obviously, I can't give him all this info at the same time, so he asks for my name (and how it's spelled). After I answer him, he says, "Thanks for the information." Then he moves on to address. Again he says, "Thanks for the information." I think he's said that phrase 15 times already.

Does Microsoft really have people calling them for help who won't surrender this info?

Microsoft Tech: "Can I have your name?"
Caller: "No, you've got to guess my name."
Microsoft: "Bill?"
Caller: "Uhn uh, try again."
Microsoft: "Steve?"
Caller: "Fooled you again! It's not Steve, either. C'mon, third time's the charm."
Microsoft: "Ahmed?"
Caller: "Dang, you're good."
Microsoft: "That's my brother's name. Now Ahmed, please give me your last name."
Ahmed: "Nope. You're so good at the guessing, you're gonna have to guess that, too."
Microsoft: "Patel?"
Ahmed: "Nope."
Microsoft: "Jones?"
Ahmed: "Wrong again."
Microsoft: "O'Shanassey"
Ahmed: "Wow! That's it!"
Microsoft: "Of course. Mr. O'Shanassey, please give me your street address."
Ahmed: "Hmm... uh, no. You've gotta guess."
Microsoft: "10345 Neederlend Avenue, Addis Ababa, Ethiopia"
Ahmed: "How did you know that?"
Microsoft: "We are Microsoft. We can find out anything."
Ahmed: "Yeah? Well then what's wrong with my server?"
Microsoft: "Nothing. While we've been talking I pushed out the latest service packs and hot fixes. Your server is rebooting now. Thank you for calling Microsoft. But if it would make you feel better, I can let you listen to 'The Sounds of the Seventies' On-Hold music while I run down to Starbucks for the 15th time today."